According to J.D. Power’s 2016 U.S. Sales Satisfaction Index Study which was released earlier this month, the Porsche brand ranked the highest out of all automakers for customer satisfaction. This is the second year in a row that the Porsche brand placed highest on the list among luxury car manufacturers for customer satisfaction, too. The Porsche brand bested the score it received in 2015 by 72 points this year to take the overall title for customer satisfaction for the second time since the SSI Study was first conducted 30 years ago.
This year’s SSI Study is based on responses provided by nearly 29,000 people who either purchased or leased a new vehicle in April or May of this year. The study is an exhaustive analysis of the new car buying experience and it gauges the level of satisfaction consumers have with car dealerships located in the United States.
While we’re always proud to be a Jacksonville, FL Porsche dealer, we’re exceptionally proud when we hear that the Porsche brand ranked higher than any other car manufacturer for customer satisfaction and that it beat every luxury automobile maker for the second straight year. That’s because it means consumers across the country are leaving Porsche dealerships just like ours feeling great about their experiences.
If you’ve lived near our Porsche dealership for a while, you probably remember when we were known as Brumos Porsche. As we made the transition to becoming Porsche of Jacksonville, we did everything possible to ensure that we continued our long-standing tradition of providing the highest level of customer service at all times.
As a local Porsche dealer, it means a lot to us that you stood by our side during our transition. Even though we’re operating under a relatively new name, we want you to know that we will continue to provide the level of customer service you’ve come to expect from us. One way we pledge to provide the best customer experience possible is by listening to you. If you have any suggestions about how we can improve our customer service, we encourage you to contact Porsche of Jacksonville to share your feedback.
We want to continue to do our part to help the Porsche brand rank the highest for customer service every year and we can only get better with your input. Give us a call, contact us online, or visit Porsche of Jacksonville to share your suggestions with us today.